Today's report will outline our actions conducted from April 24, 2008 to May 27, 2008 in dealing with players violating the user agreement, as well as details on the activities, results, and goals of the Special Task Force.

Click here for details on the Special Task Force's activities in dealing with players violating the FINAL FANTASY XI user agreement.

Regarding unauthorized third-party access

On April 23, Square Enix's policy regarding unauthorized access was updated.

Before the changes to this policy were implemented, it took a considerable amount of time for items to be recovered. However, due to the changes made, we were able to reduce the time required starting from the time a report is received to the time relief measures have completed by about a week.
Additionally, we have also provided a larger selection of recovery points for players whose game data has been lost. In the previous policy, only certain items could be recovered, but with the new changes, game data is restored to its former state, shortening the amount of time necessary for relief measures and allowing us to adequately respond to most problems.

If your account has been accessed by unauthorized third parties and you have halted gameplay due to a loss of items or gil, please contact the Information Center after reading through the page on unauthorized access.

Click here for information on dealing with unauthorized access.

Read more here.